In BOTECH Fraud Prevention & Intelligence (hereinafter BOTECH) we work according to Quality
standards, which allow us to offer our customers a comprehensive, personalized service with a high degree of
professionalism focused on “CYBER SECURITY SERVICES“, maintaining the maxim of establishing
relationships based on trust and the creation of value on an ongoing basis between employees, customers,
suppliers, and other stakeholders in the Company.
Our purpose is to guarantee an adequate service to the customer’s needs, anticipating the evolution of the
global market and defining competitive prices with the best product and service quality.
From the above, BOTECH assumes the following commitments:
To maintain the necessary channels of communication with our customers and other interested parties in
order to identify their current and future needs, to guarantee their satisfaction in terms of meeting
their requirements and expectations.
To train and sensitize all the people involved in the development of our processes. To improve them and
to promote the participative management of quality.
The retention of talents and the acquisition of expert profiles that contribute to the strengthening of
the objective of continuous improvement of our most important asset: our team.
To comply with the legal requirements in developing our activities, as well as other requirements
subscribed with our customers and stakeholders.
The continuous improvement of the effectiveness of the quality management system through the
implementation of systems for the measurement and control of the services provided to our customers, as
well as the quality objectives.
The continuous search for the full satisfaction of our customers.
To ensure the continuity of the company’s operations through the development of continuity plans in
accordance with recognized methodologies.
Perform and periodically review a risk analysis based on recognized methodologies that allow us to
determine the level of information security and minimize risks through the development of specific
policies, technical solutions, and contractual agreements with specialized organizations.
Provide information to interested parties.
Select suppliers and subcontractors based on quality criteria.
The design, implementation and maintenance of the QMS are based on the results of a continuous process of
risk analysis and management, from which the actions to be developed within the system are derived.
In order to achieve the above objectives, the team that makes up BOTECH is committed at all times to carry
out its work in accordance with the customer’s requirements and on the basis of the guidelines set out in
this policy, and the management is committed to providing the necessary resources.